Award for Super Service!

As we have said many times, customer service is of the utmost importance to Artur and me.  We  get great personal and professional satisfaction from impressing our clients from the first phone call they make to us to the final product.  Our committment to an outstanding experience for our clients was recently recognized by Angie’s List.  They awarded us the 2012 Super Service Award.  We are thrilled and honored to have received this award.  See the official press release below.

             Planeta Works Earns Esteemed 2012 Angie’s List Super Service Award

 Award reflects company’s consistently high level of customer service

 Planeta Works has earned the service industry-coveted 2012 Angie’s List Super Service Award, an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List, the nation’s leading provider of consumer reviews on local service companies.

“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List Founder Angie Hicks. “Our standards for the Super Service Award are quite high. The fact that Planeta Works earned this recognition speaks volumes about its dedication providing great service to its customers.”

Angie’s List Super Service Award 2012 winners have met strict eligibility requirements, including earning a minimum number of reports, an excellent rating from their customers and abiding by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2012 Super Service Award logo next to company names in search results on AngiesList.com.

 Angie’s List helps consumers have happy transactions with local service professionals in more than 550 categories of service, ranging from home improvement to health care. More than 1.5 million paid households use Angie’s List to gain unlimited access to local ratings, exclusive discounts, the Angie’s List magazine, and the Angie’s List complaint resolution service.

Customer Service

The top priority for Planeta Works is customer satisfaction.  We want our customers to be satisfied with our work, our service and our prices.  We are very proud to share the following review a recent client posted which reflects the importance we put on happy clients.  Thank you Jenn for  publishing this review on Yelp.

http://www.yelp.com/biz/planeta-works-shoreline

Filler – An Unknown but Essential Step in Refinishing Hardwood Floors Properly

Many people who haven’t ever had their hardwood floors refinished don’t realize that there are many steps that go into properly refinishing the floors. To someone who isn’t familiar with the process, it would seem that the floors would just need one sanding and a coat of finish. Any good hardwood flooring contractor will tell you that to properly refinish your floors and achieve a lasting result, there are many steps involved. Besides multiple sandings, buffing and coats of finish there is also the very important step of applying a filler to your floors.

The purpose of the filler is to fill in any small holes or cracks in your hardwoods creating a more smooth and cohesive feel and look. Without the filler every nail hole and/or small space between the wood boards would be more visible.

A lot of Seattle area homes have the original hardwood flooring that was installed when the home was built.  For many of these homes this means a top nail floor.  Top nail is exactly as it sounds.  The boards are installed by nailing them down from the top.  Each board generally has around four nails to secure it to the subfloor.  When refinishing top nail hardwoods, Artur starts by resetting each nail into the floor.  Applying filler to these floors is especially important and useful as it covers and smooths out the irregular surface.

See below for photos of Artur applying the filler.

Uncovering Hardwoods From Other Types of Flooring

We recently refinished the hardwood floors in a home located in the Wedgewood neighborhood of Seattle. This home, which has been a rental for some years, is getting some serious TLC before being put on the market to sell. Some of the house had exposed hardwood and some of the hardwoods were covered up by vinyl flooring in the dining room and an overdose of tile around the fireplace. Once the vinyl and extra tiles were removed we were able to come in and successfully refinish the floors. One would never know that these floors were once covered in vinyl, tile and glue. We think the results are pretty awesome and will add tremendous value to this home. The floors were a combo of Fir and Hemlock and we used a Swedish Finish on them. See below for before and after shots.

Maple Leaf Refinish

We just finished working on the hardwood floors in another house that will soon be put on the market in the Maple Leaf neighborhood of Seattle. We refinished the entire house with the exception of the bathroom and kitchen. The main level of the house had Oak hardwoods, the second level was a mix of red and white Oak and the stairs were Fir. The owners decided to go with the traditional Swedish Finish. The finished floors are absolutely beautiful and add so much polish and flow to the house. See below for a glimpse of some of the before and after shots. More photos can be seen on our gallery of work page near the end of the gallery.

Refinishing Your Hardwood Floors Will Add Major Value to Your Home

This Spring we’ve had the pleasure of collaborating with an experienced, talented and smart local interior designer, Lisa Lucas of Lisa Lucas Design.  Lisa specializes in interior design and home staging in the greater Seattle area.  She creates interiors that sell.

Planeta Works has refinished the hardwoods in several of the homes Lisa has polished before putting on the market with amazing results.  Each house on which we worked sold within days and for well above the asking price.  According to Lisa, our work refinishing the floors was a major component in not only selling these houses quickly but for also sending them into a bidding war.  Every home seller’s dream scenario!

Refinishing your hardwood flooring will always add value to your home.  If you are thinking of selling your home and your hardwoods could use some love, or if you have hardwoods under carpet, it’s well worth the small investment and efforts to get them refinished.  Hardwood flooring, especially hardwoods in good condition, will always enrich any space and appeal to home buyers.

Mid-Century Modern

Our latest clients (who also happen to be very talented architects) asked us to help get their very cool and hip mid-century modern home in north Seattle ready to put on the market. We refinished the red and white oak hardwood flooring in their living room, dining room, kitchen and hallway. Because they have children and are on a time line to get the house on the market, they choose to use a waterborne finish on the floors which is less toxic and stinky. The results are stunning.  See some before and after photos below.  Check out more photos and the full listing for this home sold by Tanya Thackeray Wilson for 360 Modern, here.